Banking Market Vice President

    • Job Tracking ID: 512439-762093
    • Job Location: Tampa, FL
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: March 05, 2021
    • Years of Experience: Not Applicable
    • Starting Date: ASAP
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Job Description:

Location: Hillsborough Market

Responsible for overseeing multiple branch managers in addition to managing a retail branch to assure that our products and services are delivered to the membership with quality, efficiency and consistency. Responsible for the achievement of sales goals and key performance ratios of a specific assigned market area, through business development, coaching and effective management of the branch managers and the assigned branch. Ensure a high level of member satisfaction as measured by Net Promoter Score. Must participate in training annually, or as required for Bank Secrecy Act and the Privacy Act.

  • Support Achieva‚Äôs Brand Frame by holding team members accountable for Finding a Way to always assist internal and external customers, Providing VIP Service to all internal and external customers, Making it Easy for all internal and external customers, Learning about all internal and external customers, and Promoting an environment of Trust.
  • Responsible for the overall administrative operations of assigned branch including coordinating and supervising the daily activities, schedules and staffing.
  • Responsible for mentoring and coaching a team of branch managers to ensure consistency and high member satisfaction within assigned market area.
  • Responsible for branch staff development through individual coaching and training, to provide a high level of product knowledge, high member satisfaction, competence and consistency.
  • Conduct monthly staff meetings, product training, resolve problems, assume responsibility for seeking solutions, maintain effective communication and keep upper management advised of all current and potential problems and credit union initiatives.
  • Promote and support a sales and service culture within the market area and assigned branch. Foster an environment conducive to member satisfaction, as well as employee achievement and fulfillment.
  • Ensure that branch facilities and equipment are properly secured and maintained to provide an attractive and safe environment.
  • Accountable for meeting loan production and cross sales goals within the assigned market area.
  • Maintain a working knowledge of all lending policies and guidelines and all aspects of loan originations and closings.
  • Perform Teller functions when necessary, assist in the supervision and development of assigned market area and branch staff.
  • Responsible for audit results within the assigned branch and market area.
  • Use professional and efficient communications with all departments in order to promote synergy.
  • Maintain member confidentiality, assure that cash procedures are followed, and enforce all security procedures.
  • Prepare and utilize various monthly reports to recommend improvements related to their assigned market area.
  • Maintain a self-development program by updating technical and management skills by completing a training plan prescribed for the position, attending pertinent seminars and classes and reading journals and publications.
  • Provide services for business accounts, trust accounts, and other specialty accounts.
  • Responsible for membership, loan, and deposit growth of the branches within the assigned market area through effective community involvement, including but not limited to, business sales calls and participation in community organizations and events.
  • Partner with credit union leadership to be a top employer.
  • Responsible for upholding all credit union ethical standards.
  • Represent the credit union in a courteous and professional manner.
  • Willing to manage a different branch than originally assigned.
  • Willing to accept changes in assigned market area responsibilities.
  • Perform other essential job functions as required or assigned.

Experience and Skills:

Education Required:

  • High school diploma or GED

Experience & Skills Required:

  • Minimum 3 years of related financial institution experience
  • Minimum 3 years of Leadership experience
  • Solid interpersonal skills and proven leadership abilities to effectively communicate and interact with employees and those outside the Credit Union
  • Ability to identify and resolve problems that are somewhat complex requiring analysis of data and weighting the outcomes of decisions
  • Negotiation skills
  • Strong oral, verbal, and written communication skills
  • Ability to multi-task
  • Strong organizational skills
  • Analytical ability, judgement, and ingenuity.
  • Microsoft Office products, 10-key calculator, Windows-based PC.
  • Microsoft Office to include Outlook and SmartSheet
  • Common office equipment
  • Windows based PC computer
  • 10 key calculator

Other Requirements:

  • Valid driver's license
  • NMLS registration