Responsible and accountable for the direct consumer loan underwriting
and processing teams. Ensure staff is performing to expectations of
production goals and service levels. Mentoring and coaching staff to
peak performance in order to meet/exceed department goals. Managing
the daily activities of the Consumer Lending (Direct) teams to ensure
full compliance with applicable laws, regulations and internal
procedures and policies.
- Effectively lead and supervise consumer lending underwriters and
processors including assisting with hiring, training, annual
reviews, schedules and other administrative duties, as assigned.
- Monitor underwriter and processing queues to ensure the team is
meeting or exceeding service level expectations.
- Work with department leaders to develop processes and procedures
to improve lending growth and member satisfaction.
- Partner with other departments to identify and remedy employee
- Seek to continually improve the user experience (team member and
member) through the use of technology and efficient processes.
- Work closely with the VP of Consumer Lending to ensure production
goals are achieved by process changes and staff accountability.
- Partner with RSS leadership to support and promote company-wide objectives.
- Assist in developing and adherence of Consumer Lending operational
procedures for Underwriters and Processors.
- Foster a positive and engaging work environment for each team
member by promoting skill development, coaching for improvement and growth.
- Use coaching sessions as the primary tool for improving staff
performance by holding regular coaching sessions and documenting
results to be provided to VP of Consumer Lending.
- Provide decisions on complex consumer loan applications requests
requiring higher loan authority.
- Ensure all lending activities are conducted within the policies
and procedures of the Credit Union.
- Responsible for upholding all credit union ethical standards.
- Represents the credit union in a courteous and professional manner.
- Perform other essential job functions as required or assigned.