Title Clerk

    • Job Tracking ID: 512439-815451
    • Job Location: Dunedin, FL
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: May 19, 2022
    • Years of Experience: Any
    • Starting Date: ASAP
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Job Description:

Dominate in service by maintaining knowledge of all products, services organizational policies and procedures. Must be able to work before or after hours, Saturday and Holidays on an as needed bases depending on the work load or special projects. Ensure the credit unions liens are perfected on all collateralized consumer loans. Assist the department in total losses, credit disputes, monthly monitoring of reports and loan processing. Delivers professional and efficient loan services to our internal and external customers. Conducts transactions on member accounts accurately and in compliance with established policies, procedures and state and federal regulations.

  • Perfect credit union liens.
  • Follow up and assist Branches and Dealers to resolve title issues.
  • Finalize Service Request from Branches.
  • Release titles based on the Paid Out report.
  • Process Skip A Pay’s.
  • Log contracts and audit paperwork for indirect contracts when heavy volume exists.
  • Resource for Branches to ensure required paperwork and processes are completed in order to perfect our lien.
  • Assist Loan Support with insurance claims, balancing General Ledger for (GAP) Guaranteed Asset Protection and (MRC) Mechanical Repair Coverage.
  • Professional and efficient communications with all departments in order to promote teamwork and high quality member service.
  • Prompt, friendly and accurate service to internal and external customers.
  • Represents the credit union in a courteous and professional manner.
  • Attend required meetings and training sessions as requested.
  • Responsible for upholding all credit union ethical standards.
  • Perform other essential job functions as required or assigned.
  • Partner with leadership to be a top employer.

Experience and Skills:

Required Education:

  • High school diploma or GED

Required Experience (minimum 1 year each):

  • Credit union or financial institution experience
  • Customer service
  • Problem resolution

Required Skills:

  • Excellent oral and verbal communication skills
  • Microsoft Office Suite to include Outlook
  • Ability to multi-task
  • Proven customer service skills
  • Positive attitude
  • Ability to work independently and collaborate when needed
  • Organized
  • Detail-oriented
  • Mathematical aptitude
  • Team playe