Mortgage Operations Manager

    • Job Tracking ID: 512439-815709
    • Job Location: Dunedin, FL
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: April 25, 2022
    • Years of Experience: Not Applicable
    • Starting Date: ASAP
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Job Description:

Manages and directs the daily activities of the Mortgage Processing, Closing and Secondary Market Operations and Compliance Specialist. Ensures the quality and quantity of loan documents processed, closed and delivered are in accordance with established regulations, Credit Union Policies, State and Federal guidelines and secondary market guidelines. Relies on experience and judgment to plan and accomplish goals. Conduct training related to all department software, websites, and products such as the Mortgage LOS, Doc Velocity, Doc U Sign, Doc Prep and Form Vendors, Pricing and Product information. Responsible for maintaining the Product Fact Sheets.

  • Manage and direct daily activities of the Operations team- processing, closing and secondary market to ensure timelines, department goals and customer expectations are met. Set performance goals for team to meet/exceed. Track and measure performance goals for the Operations team.
  • Coordinate and supervise team assignments. Make hiring recommendations, trains, evaluates team based on mutually agreed goals. Ensure team is knowledgeable of required compliance regulations and they are applied to day-to-day activities. Coordinate regular team meetings. Attend sales meetings with Mortgage Loan Originators.
  • Maintain current working knowledge of all jobs and functions within the processing, closing and secondary market team to provide guidance and ensure appropriate training of staff.
  • Produce and maintain reports related to monthly processing and closings pipeline.
  • Oversee Supply Purchasing functions and payment of bills such as appraisal, credit reports and bills related to operations.
  • Monitor, evaluate and recommend changes in operational procedures to ensure high levels of productivity within the processing, closing and post-closing areas.
  • Research problems and answers questions regarding loan processing, closing, documentation and compliance.
  • Monitor appraiser independence and provide recommendations to Sr. Underwriter and VP of Real Estate Lending for changes to approved appraisers.
  • Keep all users well informed of system changes, enhancements and problem areas; train system users on system changes.
  • Monitor, train and implement all mortgage industry compliance including HPML, TILA-RESPA Integrated Rile, QM, ECOA, ATR.
  • Manage Post Closing, Loan Purchase and follow through with Purchase Advice.
  • Maintain office efficiency by recommending and assisting with implementation of office systems, layouts and equipment.
  • Manage Vendor Relationships as designated by VP Real Estate Lending.
  • When directed will provide leadership on departmental projects.
  • Make recommendations to policy and procedures and assist with implementation as needed.
  • Maintain professional and technical knowledge by attending educational workshops and reviewing professional publications.
  • Provide recommendations to VP of Real Estate Lending for preparation of annual budget, monitor expenditures, analyzing variances, recommending corrective actions to assure Operations area is meeting financial expectations.
  • Perform as backup Underwriter for Conventional, FHA, and VA loans as needed.
  • Maintain basic knowledge of Mortgage Servicing.
  • Responsible for upholding all Credit Union ethical standards.
  • Represent the credit union in a courteous and professional manner.
  • Perform other essential job functions as required or assigned.
This position is onsite at our corporate office in Dunedin, FL.

Experience and Skills:

Education Required:

  • Associates degree in Business Administration or related field or equivalent combination of education and experience

Experience Required (minimum 3 years each):

  • Mortgage banking experience
  • Proven leadership skills
  • Proficiency with mortgage origination systems (FICS) preferred
  • Familiarity with basic Underwriting Guidelines
  • Strong working knowledge of regulations and guidelines governing mortgage lending, inclusive of Fannie Mae/Freddie Mac, FHA/VA and private mortgage insurers as well as state and federal laws.


  • Excellent Oral and Verbal communication Skills
  • Demonstrated ability to plan and organize
  • Demonstrated reasoning ability to collect data, establish facts and draw conclusions
  • Demonstrated ability to plan, schedule and coordinate work of others
  • Ability to multi-task, handle stress, and work independently

Licenses Required:

  • NMLS- may be obtained upon hire