Consumer Lending Specialist I

    • Job Tracking ID: 512439-821684
    • Job Location: Dunedin, FL
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: June 30, 2022
    • Years of Experience: Any
    • Starting Date: ASAP
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Job Description:

Dominate in service by maintaining knowledge of all products, services organizational policies and procedures.  Must be able to work before or after hours, Saturday and Holidays on an as needed bases depending on the work load or special projectsAssist the department in titles, total losses, credit disputes, monthly monitoring of reports and logs/audits indirect loans as needed. Delivers professional and efficient loan services to our internal and external customers.   Conducts transactions on member accounts accurately and in compliance with established policies, procedures and state and federal regulations. 

  • Process Total Loss Insurance claims.
  • Balance General Ledger for (GAP) Guaranteed Asset Protection and (MRC) Mechanical Repair Coverage.
  • Finalize Service Request from Branches.
  • Release titles based on the Paid Out report.
  • Respond to Credit Bureau Disputes
  • Process Skip A Pay’s. and Payoffs
  • Monitor (SCRA) The Service Members Civil Relief Act claims
  • Perfect credit union liens.
  • Keep supervisor apprised of any trends (positive or negative) relating to the reports
  • Follow up with Dealers and assist Branches on title issues.
  • Log contracts and audit paperwork for indirect contracts when heavy volume exists
  • Assist Branches with loan corrections
  • Resource for Branches relating to the above duties
  • Assist with testing and Corporate Projects as needed.
  • Professional and efficient communications with all departments in order to promote teamwork and high quality member service.
  • Prompt, friendly and accurate service to internal and external customers.
  • Represents the credit union in a courteous and professional manner.
  • Attend required meetings and training sessions as requested.
  • Perform other essential job functions as required or assigned.
  • Scanning and Mailing letters.
  • Responsible for upholding all credit union ethical standards.
  • Partner with leadership to be a top employer.

Experience and Skills:

Education Required:

  • High school diploma or GED

Experience Required (minimum 1 year each):

  • Credit union or financial institution experience
  • Customer service
  • Problem resolution

Required Skills:

  • Skilled in use of Microsoft Suite of products to include Outlook
  • Ability to multi-task
  • Strong oral and written communications
  • Proven customer service skills
  • Self-starter
  • Positive attitude
  • Ability to work independently and collaborate when needed
  • Must be a leader and positive communicator for change when new processes/procedures are introduced
  • Detail oriented
  • Ability to work at a rapid pace
  • Mathematical aptitude
  • Team player