Collections Representative

    • Job Tracking ID: 512439-825712
    • Job Location: Dunedin, FL
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: July 31, 2022
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
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Job Description:

Starting Rate: $18 - $19 per hour

Under general supervision, and in accordance with established policies and procedures, performs a broad variety of support functions within the Loss Prevention Department. Maintains delinquent accounts at acceptable levels while keeping positive member relations. Reviews and researches delinquent loans and pursues direct telephone contact with members. The employee will have accommodations to work from home nights and weekends as needed. Ensures compliance with legal requirements, lending regulations and internal policies and procedures pertaining to the job. Prepares monthly reports required by management. Maintains a working knowledge of all services and operations of the credit union.

Key Result Areas:

  • Professional and efficient operation of the credit union's collection program.
  • Professional and efficient communications with all departments in order to promote teamwork and high quality member service.
  • Compliance with all appropriate organizational policies and procedures and state and federal regulations.
  • Make early delinquency calls to members. Prepare and document payment arrangements.
  • Maintain records of delinquent accounts. Mail delinquent letters.
  • Perform skip tracing by locating members with past due accounts.
  • Answer incoming calls from members and staff regarding delinquent accounts.
  • Assist senior advisors in resolving delinquent accounts.
  • Monitor automatic letters generated by the system.
  • Process Quick Pay payments and ACH Origination payments.
  • Answer questions regarding payment posting errors and payroll problems by phone.
  • Assist members with negative balance accounts.
  • Scan correspondence received regarding delinquent accounts.
  • Responsible for upholding all credit union ethical standards.
  • Represents the credit union in a courteous and professional manner.
  • Perform other essential job functions as required or assigned.

Experience and Skills:

Required Education & Experience:

  • High School Diploma or equivalent is required.
  • Minimum 1 year experience in consumer loan collections with experience utilizing a software collection system.
  • Mimimum 1 year of lending and mortgage documentation experience required.

Personal Attributes Required:

  • Excellent communication skills, experience with Microsoft Office products, and data entry experience required.
  • Ability to multi-task
  • Organized
  • Resolve member issues in a calm demeanor
  • Communicate well verbally