Job Description:
Starting Rate: $18 - $19 per hour
Under general supervision, and in accordance with established
policies and procedures, performs a broad variety of support functions
within the Loss Prevention Department. Maintains delinquent accounts
at acceptable levels while keeping positive member relations. Reviews
and researches delinquent loans and pursues direct telephone contact
with members. The employee will have accommodations to work from home
nights and weekends as needed. Ensures compliance with legal
requirements, lending regulations and internal policies and procedures
pertaining to the job. Prepares monthly reports required by
management. Maintains a working knowledge of all services and
operations of the credit union.
Key Result Areas:
- Professional and efficient operation of the credit union's
collection program.
- Professional and efficient communications with all departments in
order to promote teamwork and high quality member service.
- Compliance with all appropriate organizational policies and
procedures and state and federal regulations.
- Make early delinquency calls to members. Prepare and document
payment arrangements.
- Maintain records of delinquent accounts. Mail delinquent letters.
- Perform skip tracing by locating members with past due accounts.
- Answer incoming calls from members and staff regarding delinquent accounts.
- Assist senior advisors in resolving delinquent accounts.
- Monitor automatic letters generated by the system.
- Process Quick Pay payments and ACH Origination payments.
- Answer questions regarding payment posting errors and payroll
problems by phone.
- Assist members with negative balance accounts.
- Scan correspondence received regarding delinquent accounts.
- Responsible for upholding all credit union ethical standards.
- Represents the credit union in a courteous and professional manner.
- Perform other essential job functions as required or assigned.