Branch Ambassador

    • Job Tracking ID: 512439-826200
    • Job Location: Pinellas Park, FL
    • Job Level: Any
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: July 31, 2022
    • Years of Experience: Any
    • Starting Date: ASAP
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Job Description:

Starting Salary: $18 per hour

Location: Park Blvd Branch

Purpose/Duties:

The Branch Ambassador is responsible for providing each and every member a positive branch experience from the time of entry to the time of exit. This team member is expected to consistently exceed the needs and expectations of each m e m b e r so they are excited to recommend Achieva to others. The Branch Ambassador creates this connection by focusing on the first impression at the entrance, guiding the member through their visit, connecting them to the people and services that they need, and ensuring a pleasant exit. The Branch Ambassador handles a variety of member services including and not limited to entering member service requests in accordance with branch operating standards, providing related materials, assisting front line staff when needed, and ensuring that anyone waiting in the lobby is attended to and updated during their wait. The Branch Ambassador is very customer focused, self-motivated, and a team player. Must be able to provide support to other branch locations as assigned.

Key Result Areas:

Support Achieva’s Brand Frame by ‘Finding a Way’ to assist, providing ‘VIP’ service to, ‘Make it Easy’ for, and ‘Learn’ all about internal/external customers while promoting an environment of ‘Trust’.

PEOPLE:

  • Provide courteous and timely service to members and co-workers.
  • Open the door welcoming the guest in 80% of the time
  • Represent the credit union in a courteous and professional manner.
  • Listen and ask questions to determine what each person needs.
  • Support the Branch team.

SYSTEMS:

  • Provide professional, accurate, and timely processing of member requests.
  • Ask each member to take the Net Promoter Survey
  • Create and manage queue lines if more than one person arrives at the same time.
  • Offer alternative solutions to waiting such as making an appointment with a Member Service Advisor using Outlook Calendar.
  • Alert teammates that members are waiting and what they need.
  • Provide professional and courteous communication to promote synergy between members and departments.
  • Competent in the computer and software systems required to check members in

ENVIRONMENT: Oversee, update and ongoing light cleaning of the following areas:

  • Member coffee station - neat, clean, and well stocked.
  • Member waiting area is neat and clean.
  • Member Computer Station is operational and assists members when needed.
  • Teller queuing area is neat and clean.
  • Front Door is clean, accessible and inviting

PRODUCT

  • Knows the core Achieva products well enough to answer basic questions
  • Knows the top ten most asked questions about Achieva
  • Knows and shares the Achieva story, history and difference
  • Perform other essential job functions as required or assigned

Experience and Skills:

Education Required:

  • High School Diploma or GED

Experience Required:

  • Minimum 1 year proven track record of impeccable customer service interaction & results

Skills Required:

  • Windows-based PC
  • Microsoft Office products to include Microsoft Outlook
  • Common office equipment
  • The ability to multi-task
  • Organizational skills
  • Superior interpersonal skills
  • Sharp attention to detail
  • A professional demeanor, appearance, and speech
  • The ability to work independently
  • Will excel in a team environment by holding others accountable
  • The ability to identify and solve problems
  • Proficiently use common office equipment: copier, fax, scanner, telephone, Windows based PC, 10 key adding machine